Returns & Exchanges
At Floor And Decor, we want you to be completely satisfied with your home improvement project. If you are not happy with your purchase, you can return or exchange most products within 90 days of purchase with a valid receipt.
Gather Your Documentation
Locate your original sales receipt or order confirmation email to ensure a smooth verification process for your return.
Check Product Condition
Ensure that all tile, wood, or stone products are in their original, unopened packaging and in resalable condition.
Choose Your Return Method
Bring your items to any Floor And Decor retail location for an immediate refund, or contact our support team to arrange a freight pickup for large pallet orders.
Receive Your Refund
Once our team inspects the returned merchandise, your refund will be processed back to your original payment method, typically within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing